Since all videos are custom, all video returns are processed as exchanges for the same product. Whether the reason for the return is that you are unhappy with your recorded narrations or that the item was damaged when delivered or it does not work properly. All returns must be accompanied by the receipt and/or packing slip. All video returns may be returned for an exchange within 30 days of your receipt of the product.
Once The MOM Effect® has received and processed your video return, you will receive a confirmation email. This email will provide you with the details that will allow you to record the new narrations for your replacement video. For returns of The Mom Effect merchandise accessories (separate from video set accessories), please send your merchandise along with a copy of your receipt, and we will process the return and refund within 2 days.
Please send your request for exchanges and returns to:
The MOM Effect®
Attn: Exchanges & Returns
8466 Lockwood Ridge Rd., Unit 308
Sarasota, Florida 34243
For any about questions about us, please call:
President, The Mom Effect®
(833) 682 -9275